SHIPPING + RETURNS
1. Shipping Breakdown
1.1. Shipping Costs
1.2. Delivery Times
1.3. Shipment Tracking
1.4. Split Shipping
1.5. Packaging
1.6. PO Boxes
1.7. International Delivery
2. Refunds and Returns
2.1. Refund + Returns Policy
2.2. Order Cancellation
2.3. Missing or Faulty Products
2.4. Lost or Damaged Products
2.5. Right to Refuse a Patient
2.6. Sale of Products
2.7. Fraudulent Information
2.8. Availability + Price Disclaimer
All Ageing Solutions orders sent from our compounding pharmacy are charged a flat postage fee of $25, and are sent via express courier.
Warehouse shipping is $10 and applies to all products coming from our warehouse. This includes our mushroom range and sharps containers.
If you have purchased both a medical product and a warehouse product it will default the shipping fee to the most expensive shipping class.
Free shipping is applied for all pathology and medical services.
International shipping and services to New Zealand have been temporarily suspended.
Some orders may come split into multiple packages depending on stock availability. The times given on this page are only a guideline. Please use the tracking number provided to you to stay aware of the delivery timeline.
Ageing Solutions is not responsible for your package once it leaves the compounding pharmacy or warehouse. In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.
We ensure that your goods are packed securely and dispatched undamaged, however in the unlikely event that your order is damaged or lost in transit please email us directly at [email protected].
If you have any questions or issues please contact us as soon as possible.
All Ageing Solutions orders sent from our compounding pharmacy are charged a flat postage fee of $25, and are sent via express courier.
Warehouse shipping is $10 and applies to all products coming from our warehouse. This includes our mushroom range and sharps containers.
Once your order is confirmed and prescribed by one of our physicians, it will be compounded by the pharmacy and then sent out for delivery. This will take approximately 10-14 business days.
The times given on this page are only a guideline. Please use the tracking number provided to your email to stay aware of the delivery timeline. Once the order is dispatched it is no longer Ageing Solutions’ responsibility.
Ageing Solutions use Star Track and Australia Post for delivery. They will provide you with a tracking number. Please use the tracking number provided to stay aware of delivery times. Once the order is dispatched it is no longer Ageing Solutions’ responsibility.
Depending on the contents of your order, it may be shipped from our warehouse or our compounding pharmacy. Some orders may come split into multiple packages depending on stock availability. Please do not be alarmed if your package appears to be missing some items. All shipments will have a separate tracking number so please use these to track the delivery progress. If you have received all your deliveries and are still missing items then please contact our Patient Care Team.
Medication with specific storage requirements will be packaged accordingly. It is, however, important for the safety and efficacy of your medication that you store it according to the instructions provided on the package as soon as possible. Once your product has been delivered to your address, you are responsible for these goods. Ageing Solutions is not responsible should your product break, be stored incorrectly, or not used within the expiry date.
We are able to ship orders to PO Boxes and Parcel Lockers. However once these items are delivered to the address they should be refrigerated or stored appropriately ASAP. Ageing Solutions is not responsible for goods that are damaged from heat or incorrect storage once delivered to a PO Box or Parcel Locker.
Currently services to New Zealand have been suspended. We will endeavour to keep our patients up to date with any developments. Shipping is limited to within Australia only.
Many of our products are compounded prescription medications. According to Australian health regulations, once the products have left the pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons we are unable to offer refunds or exchange any products that have left the pharmacy.
If for any reason you need to cancel your recent order, please contact us as soon as possible on 1300 100 490. If the order has already been compounded or dispatched by the pharmacy, the order unfortunately cannot be cancelled.
We endeavour at all times to ensure that your goods are packed securely and we ensure that they are always dispatched correctly. However, In the unlikely event that your order is incorrect, faulty or missing an item please contact us. Please provide a complete detailed description of what has occurred, photo of the package (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.
Ageing Solutions is not responsible for your package once it leaves the compounding pharmacy or our warehouse. In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.
We endeavour at all times to ensure that your goods are packed securely and we ensure that they are always dispatched undamaged. In the unlikely event that your order is damaged or lost in transit please call us on 1300 100 490. Please provide a complete detailed description of what has occurred, photo of the damaged product (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.
Ageing Solutions will not be responsible for issuing a refund or covering any loss or damage and you will also need to report to the courier company as soon as possible to lodge your complaint. Ageing Solutions will help in any way possible to ensure that you have all appropriate documents required to substantiate your claim.
Ageing Solutions physicians have the right to refuse to prescribe to any patient. This could be for any reason deemed by the prescribing physician including any contraindication with other medication or if they deem it unsafe for any reason. In cases where the physician decides against prescribing, you will receive a 100% refund on that medication and will be eligible to also receive a full refund of your entire order. In the event of this, a member of our customer service team will contact you.
Ageing Solutions does not tolerate hostile customers who threaten or harass staff members in any way. If a patient is deemed by Ageing Solutions to have committed harassment in any way, we reserve the right to cancel the order and/or issue a refund, and pursue legal action.
Under Australian law, to be eligible to be prescribed and purchase products from Ageing Solutions, you must first register and complete our confidential medical questionnaire to become a patient. To order you must be over 18, the owner of a valid debit or credit card, be the purchaser of the goods and have on record a valid prescription from one of our registered physicians (which we will provide included in the price of the goods).
Once your product has been delivered to your address, you are responsible for these goods. Ageing Solutions is not responsible should your product break, be stored incorrectly, or not used within the expiry date.
By registering with us at Ageing Solutions, you agree to provide the most truthful and up to date information. If you choose to falsify any personal information (including your identity) on your account you are committing fraud and can be subject to legal action.
Products that are available on our site are subject to availability. We reserve the right to adjust price or availability without notice.
