Our compounding pharmacies are able to post your order to any address accepted by StarTrack’s Premium Courier service.
Some remote areas in Western Australian, Northern Territory, and Tasmania may require an additional 1-2 business days in transit time, even with express delivery. Due to this, our pharmacy does not send cold packaged items on Thursdays or Fridays to avoid additional weekend transit times.
Our products are able to withstand up to 10 days in transit due to being cold packed, so the additional transit time should not affect the efficacy of your product. If the ice packs are melted upon delivery, the medication should remain uncompromised so long as you immediately store them in the fridge.
If you have any concerns or the internal packaging is damaged, please contact our Patient Care Team as soon as possible.